The shipper blew an engine in Bakersfield before getting to San Diego. Shipment was delayed about 21 days waiting for a new motor. However, the shipment was completed in a timely manner once the situation was under control. U-ship helped me do something that I had no idea in the world as how to do. You made it very simple and non-stressing to ship my son's bike to me before he left for Iraq. Thank you all very much.