This was the first time I've used UShip. I was a little apprehensive because the item I needed shipped was very important to me. It was my deceased grandmother's desk. When I received bids on the item, I liked that I could read reviews of the shippers before choosing. I decided to go with gearheadgear, operated by Tim Lee. He not only had the lowest bid, but great reviews as well. The reviews were spot on. Tim was very communicative and professional. My precious desk arrived when he said it would, and in the same condition it was when he picked it up. I'm very happy about my experience!